Last Updated: January 15, 2025
At Jet Reserve, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website to book airline tickets and travel-related services.
By accessing or using our site, you agree to the practices described below.
1. Information We Collect
We collect both personal and non-personal information to provide a smooth and secure booking experience.
a) Information You Provide:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Passport or national ID (for international bookings)
- Payment information (processed securely by third parties)
- Passenger and travel preferences
- Special requests submitted during booking
b) Information Collected Automatically:
- IP address
- Browser and device details
- Referral URLs
- Session length and on-site behavior
- Cookies and similar technologies (see Section 5)
c) Information from Third Parties:
- Affiliate travel partners
- Advertising platforms (Google, Facebook)
- Analytics services (e.g., Google Analytics)
2. How We Use Your Information
Your information may be used for the following purposes:
- Processing flight bookings and issuing tickets
- Sending confirmations, updates, and support messages
- Enhancing user experience and site functionality
- Delivering personalized content and offers
- Meeting legal and regulatory requirements
- Preventing fraud and securing user accounts
- Marketing and remarketing across platforms (with consent)
3. Legal Basis for Processing (GDPR)
For users within the EEA, data is processed based on:
- Contractual necessity – to fulfill your booking
- Legal obligation – for tax or regulatory compliance
- Legitimate interests – to improve services and prevent fraud
- Consent – for cookies and promotional messages
4. Sharing Your Information
We do not sell your data. We only share it with trusted partners when necessary:
- Airlines & travel providers – to fulfill your booking
- Payment processors – for secure transactions
- Government agencies – as required by law
- Technology vendors – for site hosting, support, and analytics
- Marketing platforms – only with your permission
All partners follow strict confidentiality agreements and data protection standards.
5. Cookies & Tracking Technologies
We use cookies, pixels, and related tools to:
- Analyze site usage and performance
- Improve user experience
- Provide tailored advertisements
You can manage cookies through your browser. Use of our site constitutes consent to our cookie practices (see our [Cookie Policy]).
6. Data Retention
We retain personal data only as long as necessary to:
- Fulfill your bookings
- Meet legal and financial requirements
- Resolve disputes
- Enforce terms and policies
In some cases, data may be stored for up to 7 years.
7. Your Rights (GDPR / CCPA)
You may have the right to:
- Request access to your personal data
- Ask for correction or deletion
- Withdraw consent (e.g., unsubscribe from emails)
- Object to certain types of processing
- File a complaint with a regulatory authority
To exercise your rights, contact us at: [contacts@jet-reserve.com]
8. Data Security
We protect your data with industry best practices:
- SSL encryption
- Secure servers and firewalls
- Restricted access controls
Payment details are handled through PCI-compliant third-party services. We do not store complete card information.
9. Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect information from minors. If we have, contact us for removal.
10. International Transfers
Your data may be processed outside your country of residence. When this happens, we ensure protections such as:
- Data Processing Agreements (DPAs)
- Standard Contractual Clauses (SCCs) for EU data transfers
11. Updates to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our site. Please review it periodically.
12. Contact Us
If you have any questions or concerns about this policy, contact us:
Jet Reserve Ltd.
Location: Lyulin 9, Sofia, Bulgaria
Email: contacts@jet-reserve.com
