Effective Date: 15 January 2025
Your privacy, trust, and security are important to us. This policy explains how we collect, use, store, and safeguard your personal data when you use our website, and how cookies and tracking technologies are used to support a better and more personalized experience.
1. Our Commitment to Your Privacy
At Jet Reserve, we are fully committed to protecting your personal data and ensuring compliance with international privacy standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Google’s advertising policies.
2. Information We Collect
We may collect the following types of personal and technical information when you use our services or visit our website:
a) Personal Information:
- Full name
- Email address
- Phone number
- Billing and mailing address
- Passport or ID details (for travel documentation)
- Flight booking details (dates, destinations, passenger info)
b) Payment Information:
Processed securely via third-party, PCI-compliant payment providers. We do not store full credit card details.
c) Technical and Usage Data:
- IP address and device information
- Browser type and version
- Session duration and interaction behavior
- Cookies and tracking technologies (see Section 4)
3. How We Use Your Information
We process your data for the following purposes:
- To confirm and manage flight bookings and related travel services
- To provide you with relevant updates, confirmations, and customer support
- To personalize your experience and suggest relevant travel offers
- To measure website performance and optimize content (via tools like Google Analytics and Meta Pixel)
- To deliver advertising and retargeting campaigns with your consent (e.g., Google Ads, Facebook Ads)
We process personal data only when we have a legal basis to do so, including your explicit consent or as part of a legitimate business need.
4. Cookies & Tracking Technologies
To improve your experience, our website uses cookies and similar technologies.
Cookies allow us to:
- Save your language and booking preferences
- Analyze site usage to enhance content and performance
- Deliver tailored ads via platforms like Google and Meta
Consent Management:
Upon visiting our website, you’ll be presented with a CookieYes consent banner that allows you to:
- Accept or reject all non-essential cookies
- Customize your preferences in accordance with Google Consent Mode v2
You can also control cookie behavior through your browser settings at any time.
5. Sharing of Data with Third Parties
We never sell or rent your personal information. We only share your data with trusted third parties when necessary for service delivery, such as:
- Secure payment processors
- Email marketing and CRM tools
- Cloud hosting and analytics providers
- Advertising networks (Google, Meta) with consent
Each third party is contractually required to handle your data securely and in compliance with relevant data protection regulations.
6. Your Data Protection Rights
Depending on your jurisdiction (e.g., the EU or California), you may have the right to:
- Request access to your personal data
- Request correction or deletion
- Withdraw previously given consent
- Object to specific types of processing (e.g., direct marketing)
- File a complaint with a data protection authority
To exercise any of these rights, please contact us at:
📧 [your-email@domain.com]
7. How We Protect Your Information
We take data security seriously and use a variety of technical and organizational measures, including:
- SSL/TLS encryption on all pages
- Secure servers with restricted access
- Strong authentication protocols
- Regular data backups and monitoring
Your personal information is stored securely and only for as long as necessary to fulfill the purpose for which it was collected, or as required by law (e.g., accounting or legal obligations).
8. Retention Policy
We retain your information:
- As long as needed to complete your bookings and deliver services
- For legal compliance and tax reporting (typically up to 7 years)
- Until you request deletion, subject to legal retention exceptions
9. Updates to This Policy
We may revise this policy from time to time to reflect changes in regulations, technologies, or our business practices. When we do, we will update the “Effective Date” at the top of this page and, where required, notify you directly.
10. Contact Us
If you have any questions, requests, or concerns regarding this Privacy & Cookies Policy, you may contact us using the details below:
Jet Reserve Ltd.
📍 Address: Lyulin 9, Sofia, Bulgaria
📧 Email: [contacts@jet-reserve.com]
